MISSION

To enhance and sustain the competitiveness of our country and to support social and sustainable development; we are a Research Center that provides high-quality, accurate, fast, and reliable testing/analysis, training, and R&D services by using methods in compliance with international standards.

VISION

To become an internationally recognized reference institution that leads in testing/analysis services required for Research and Development, in alignment with societal needs and sustainable development goals.

QUALITY POLICY

The Bursa Technical University Central Research Laboratory (BTÜ-MERLAB) is a scientific research, education, and measurement center equipped with modern testing and analysis instruments. It adopts a Quality Management System aimed at providing accurate, reliable, fast, and internationally compliant solutions to the testing/analysis demands of its customers and stakeholders, including universities, public institutions, and the private sector.

Within the scope of this quality-oriented management system, it strives to:

• Conduct experiments in accordance with national and international standards by utilizing the highest possible level of technology in testing and analysis services.
• Continuously improve service diversity and quality by considering customer/stakeholder feedback and expectations, increase satisfaction, and ensure their participation.
• Carry out all operations with a process-oriented approach.
• Regularly monitor and improve the performance indicators defined in its strategic plan and processes within a planned framework.
• Accurately and periodically assess risks and opportunities within the scope of its services and carry out necessary improvement activities.
• Maintain institutional memory and ensure sustainability by recording all processes and system changes.
• Provide services in accordance with the principles of confidentiality, impartiality, reliability, and integrity.
• Implement the Quality Management System established in compliance with the TS EN ISO/IEC 17025:2017 Standard, continuously improve its effectiveness, and ensure its adoption by all personnel.

FUNDAMENTALS PRINCIPLES

• Quality Service: BTÜ-MERLAB provides high-quality, accurate, fast, and reliable solutions by considering international standards in its services.
• Innovation: BTÜ-MERLAB is innovative and visionary, giving importance to continuity and improvement in its service field and continuously following current developments.
• Customer Satisfaction: BTÜ-MERLAB considers the opinions and expectations of its customers/stakeholders.
• Environmental Awareness: BTÜ-MERLAB adopts the principle of environmental sensitivity by ensuring that the working environment complies with international standards.
• Impartiality and Confidentiality: BTÜ-MERLAB values customer confidentiality and operates independently from internal and external pressures.
• Sustainability: BTÜ-MERLAB provides sustainable laboratory services by adopting a cost-analysis-based pricing policy, continuously renewing itself, and considering demands and opportunities.
• Employee Satisfaction: BTÜ-MERLAB supports the development of its employees by organizing training, encouraging postgraduate education, and involving them in decision-making processes.